Icône dossier avec point d'interrogation..., ...en sortie de vieille et/ou démarrage

[Hervouille]

Bonjour,

Un MacBook Pro Retina 15" 2013, en OSX 10.15.7.
Depuis sa mise à jour en 10.15, et de plus en plus souvent : icône de dossier avec un point d'interrogation au démarrage, ou parfois en sortie de veille.
Redémarrage forcé --> ça démarre normalement, avec l'avertissement disant que le Mac n'a pas été arrêté normalement.
Voir ci-dessous le long compte-rendu qui s'affiche au redémarrage.
Merci d'avance pour votre aide.

Code

panic(cpu 0 caller 0xffffff8005613577): "AppleAHCIDiskQueueManager::setPowerState(0xffffff8019588900 : 0xffffff7f87fd15d2, 3 -> 2) timed out after 101570 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.16/iokit/Kernel/IOServicePM.cpp:5296
Backtrace (CPU 0), Frame : Return Address
0xffffff8109f73b40 : 0xffffff8004f1963d
0xffffff8109f73b90 : 0xffffff8005053ae5
0xffffff8109f73bd0 : 0xffffff800504566e
0xffffff8109f73c20 : 0xffffff8004ebfa40
0xffffff8109f73c40 : 0xffffff8004f18d07
0xffffff8109f73d40 : 0xffffff8004f190f7
0xffffff8109f73d90 : 0xffffff80056c01cc
0xffffff8109f73e00 : 0xffffff8005613577
0xffffff8109f73e50 : 0xffffff8005612e59
0xffffff8109f73e60 : 0xffffff800562a3ee
0xffffff8109f73ea0 : 0xffffff8005611c08
0xffffff8109f73ec0 : 0xffffff8004f5b605
0xffffff8109f73f40 : 0xffffff8004f5b131
0xffffff8109f73fa0 : 0xffffff8004ebf13e

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19H524

Kernel version:
Darwin Kernel Version 19.6.0: Tue Jan 12 22:13:05 PST 2021; root:xnu-6153.141.16~1/RELEASE_X86_64
Kernel slide:     0x0000000004c00000
Kernel text base: 0xffffff8004e00000
__HIB  text base: 0xffffff8004d00000
System model name: MacBookPro10,1 ()
Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 8671792891299
last loaded kext at 1210041055629: >!AXsanScheme    3 (addr 0xffffff7f88ba8000, size 32768)
last unloaded kext at 1320840163796: >!AXsanScheme    3 (addr 0xffffff7f88ba8000, size 32768)
loaded kexts:
>AudioAUUC    1.70
@fileutil    20.036.15
>AGPM    111.4.4
>!APlatformEnabler    2.7.0d0
>X86PlatformShim    1.0.0
@filesystems.autofs    3.0
>!AMikeyHIDDriver    131
>!AMikeyDriver    283.15
>!AUpstreamUserClient    3.6.8
@AGDCPluginDisplayMetrics    5.2.7
>!AHDA    283.15
>!AHV    1
@GeForce    14.0.0
|IOUserEthernet    1.0.1
>AGDCBacklightControl    5.2.7
|IO!BSerialManager    7.0.6f8
>pmtelemetry    1
@Dont_Steal_Mac_OS_X    7.0.0
>!A!IHD4000Graphics    14.0.7
>!AThunderboltIP    3.1.4
>eficheck    1
>!A!IFramebufferCapri    14.0.7
>!A!ISlowAdaptiveClocking    4.0.0
>!ALPC    3.1
>!AMCCSControl    1.14
>!AMuxControl    5.2.7
>!ASMCLMU    212
>!ASMCPDRC    1.0.0
>!UTCKeyboard    255
>!UTCButtons    255
>!AVirtIO    1.0
@filesystems.hfs.kext    522.100.5
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@filesystems.apfs    1412.141.1
>!ASDXC    1.7.7
|!ABCM5701Ethernet    10.3.5
@private.KextAudit    1.0
>AirPort.Brcm4360    1400.1.1
>!AAHCIPort    341.140.1
>!ARTC    2.0
>!ASmartBatteryManager    161.0.0
>!AACPIButtons    6.1
>!AHPET    1.8
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
>!A!ICPUPowerManagementClient    222.0.0
$!AImage4    1
@nke.applicationfirewall    303
$TMSafetyNet    8
@!ASystemPolicy    2.0.0
>!A!ICPUPowerManagement    222.0.0
|EndpointSecurity    1
>!AThunderboltPCIUpAdapter    2.5.4
@kext.triggers    1.0
>DspFuncLib    283.15
@kext.OSvKernDSPLib    529
|IOAVB!F    850.1
@nvidia.driver.NVDAGK100Hal    14.0.0
@nvidia.driver.NVDAResman    14.0.0
>!ABacklightExpert    1.1.0
|IONDRVSupport    576.1
>!AHDA!C    283.15
|IOHDA!F    283.15
>X86PlatformPlugin    1.0.0
@!AGPUWrangler    5.2.7
|IOAccelerator!F2    438.7.4
|IOSlowAdaptiveClocking!F    1.0.0
>!ASMBusPCI    1.0.14d1
>!ASMBus!C    1.0.18d1
@!AGraphicsDeviceControl    5.2.7
>!AGraphicsControl    5.2.7
|IOGraphics!F    576.1
>IOPlatformPlugin!F    6.0.0d8
@plugin.IOgPTPPlugin    840.3
|Broadcom!BHost!CUSBTransport    7.0.6f8
|IO!BHost!CUSBTransport    7.0.6f8
|IO!BHost!CTransport    7.0.6f8
|IO!B!F    7.0.6f8
|IO!BPacketLogger    7.0.6f8
>!UMultitouch    264
>usb.IOUSBHostHIDDevice    1.2
>!UAudio    323.4
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>usb.!UHub    1.2
|IOAudio!F    300.2
@vecLib.kext    1.2.0
|IOSerial!F    11
@filesystems.hfs.encodings.kext    1
|IOSurface    269.11
>!AThunderboltDPInAdapter    6.2.6
>!AThunderboltDPAdapter!F    6.2.6
>!AThunderboltPCIDownAdapter    2.5.4
>!AThunderboltNHI    5.8.6
|IOThunderbolt!F    7.6.1
|IOEthernetAVB!C    1.1.0
|IOAHCIBlock!S    316.100.5
|IOUSB!F    900.4.2
|IO80211!F    1200.12.2b1
|IOSkywalk!F    1
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
|IOAHCI!F    290.0.1
>usb.!UEHCIPCI    1.2
>usb.!UEHCI    1.2
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
>DiskImages    493.0.0
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    489.120.1
|IOSCSIBlockCommandsDevice    422.120.3
>!ACredentialManager    1.0
>KernelRelayHost    1
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
|IOUSBMass!SDriver    157.140.1
|IOSCSIArchitectureModel!F    422.120.3
|IO!S!F    2.1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
|CoreAnalytics!F    1
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
|IOTimeSync!F    840.3
|IONetworking!F    3.4
|IOReport!F    47
>!AACPIPlatform    6.1
>!ASMC    3.1.9
>watchdog    1
|IOPCI!F    2.9
|IOACPI!F    1.4
@kec.pthread    1
@kec.Libm    1
@kec.corecrypto    1.0

Complément à toutes fins utiles :

Code

diskutil list
/dev/disk0 (internal, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *251.0 GB   disk0
   1:                        EFI EFI                     209.7 MB   disk0s1
   2:                 Apple_APFS Container disk1         250.8 GB   disk0s2

/dev/disk1 (synthesized):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      APFS Container Scheme -                      +250.8 GB   disk1
                                 Physical Store disk0s2
   1:                APFS Volume Macintosh HD - Données  110.8 GB   disk1s1
   2:                APFS Volume Preboot                 79.5 MB    disk1s2
   3:                APFS Volume Recovery                525.8 MB   disk1s3
   4:                APFS Volume VM                      1.1 GB     disk1s4
   5:                APFS Volume Macintosh HD            11.3 GB    disk1s5

[jeanjd63]

Salut.

Ce message :

Code

Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."

indique un problème de disque.

Peux-tu passer les tests hardware afin de vérifier? https://support.apple.com/fr-fr/HT202731

Tu peux aussi utiliser les smartmontools : https://www.smartmontools.org/wiki/Download

Le lien vers la dernière version : https://sourceforge.net/projects/smartmonto...tools-7.2-1.dmg

Ce message a été modifié par jeanjd63 - 10 Apr 2021, 16:38.

[Hervouille]

suite :

Code

diskutil verifyvolume disk1s5
Started file system verification on disk1s5 Macintosh HD
Verifying file system
Volume could not be unmounted
Using live mode
Performing fsck_apfs -n -l -x /dev/rdisk1s5
Checking the container superblock
Checking the EFI jumpstart record
Checking the space manager
Checking the space manager free queue trees
Checking the object map
Checking volume
Checking the APFS volume superblock
The volume Macintosh HD was formatted by diskmanagementd (1412.101.1) and last modified by apfs_kext (1412.141.1)
Checking the object map
Checking the snapshot metadata tree
Checking the snapshot metadata
Checking snapshot 1 of 4 (com.apple.TimeMachine.2021-04-10-135609.local)
Checking snapshot 2 of 4 (com.apple.TimeMachine.2021-04-10-145129.local)
Checking snapshot 3 of 4 (com.apple.TimeMachine.2021-04-10-155130.local)
Checking snapshot 4 of 4 (com.apple.TimeMachine.2021-04-10-171621.local)
Checking the extent ref tree
Checking the fsroot tree
Verifying allocated space
The volume /dev/rdisk1s5 appears to be OK
File system check exit code is 0
Restoring the original state found as mounted
Finished file system verification on disk1s5 Macintosh HD

et :

Code

diskutil info disk1s5
   Device Identifier:         disk1s5
   Device Node:               /dev/disk1s5
   Whole:                     No
   Part of Whole:             disk1

   Volume Name:               Macintosh HD
   Mounted:                   Yes
   Mount Point:               /

   Partition Type:            41504653-0000-11AA-AA11-00306543ECAC
   File System Personality:   APFS
   Type (Bundle):             apfs
   Name (User Visible):       APFS
   Owners:                    Enabled

   OS Can Be Installed:       No
   Booter Disk:               disk1s2
   Recovery Disk:             disk1s3
   Media Type:                Generic
   Protocol:                  SATA
   SMART Status:              Verified
   Volume UUID:               42F12500-EB54-4E08-882E-F8BB18F2D2A9
   Disk / Partition UUID:     42F12500-EB54-4E08-882E-F8BB18F2D2A9

   Disk Size:                 250.8 GB (250790436864 Bytes) (exactly 489825072 512-Byte-Units)
   Device Block Size:         4096 Bytes

   Container Total Space:     250.8 GB (250790436864 Bytes) (exactly 489825072 512-Byte-Units)
   Container Free Space:      126.9 GB (126867054592 Bytes) (exactly 247787216 512-Byte-Units)
   Allocation Block Size:     4096 Bytes

   Read-Only Media:           No
   Read-Only Volume:          Yes

   Device Location:           Internal
   Removable Media:           Fixed

   Solid State:               Yes
   Hardware AES Support:      No

   This disk is an APFS Volume.  APFS Information:
   APFS Container:            disk1
   APFS Physical Store:       disk0s2
   Fusion Drive:              No
   APFS Volume Group:         3548D9BC-04C4-31CB-962F-4A2918245256
   FileVault:                 No
   Locked:                    No

[Hervouille]

Peux-tu passer les tests hardware afin de vérifier?

Tenté, mais échec, ça donne :
Cannot load "EFI/Drivers/TestSupport.efi

Tu peux aussi utiliser les smartmontools

Téléchargé, installé, mais je malgré un coup d'oeil à la doc, je ne vois pas comment le lancer. C'est en ligne de commande ?

[jeanjd63]

Tu peux essayer ceci :

Code

/usr/local/sbin/smartctl -s on -a /dev/disk0

Ce message a été modifié par jeanjd63 - 11 Apr 2021, 09:37.

[Hervouille]

Code

smartctl 7.2 2020-12-30 r5155 [Darwin 19.6.0 x86_64] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Apple SD/SM/TS...E/F/G SSDs
Device Model:     APPLE SSD SD256E
Serial Number:    
LU WWN Device Id:
Firmware Version: 1027AP
User Capacity:    251,000,193,024 bytes [251 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      1.8 inches
TRIM Command:     Available, deterministic, zeroed
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 6
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Apr 11 11:19:50 2021 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF ENABLE/DISABLE COMMANDS SECTION ===
SMART Enabled.

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Total time to complete Offline
data collection:         (    0) seconds.
Offline data collection
capabilities:              (0x00)     Offline data collection not supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.

SMART Attributes Data Structure revision number: 4
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   100   100   000    Pre-fail  Always       -       0
  5 Reallocated_Sector_Ct   0x000f   100   100   000    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       1674
12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       2508
169 Unknown_Apple_Attrib    0x0032   100   100   010    Old_age   Always       -       919471132096
173 Wear_Leveling_Count     0x0032   198   198   100    Old_age   Always       -       4063246
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       37
194 Temperature_Celsius     0x0022   063   063   000    Old_age   Always       -       37 (0 152 0 15 0)
197 Current_Pending_Sector  0x0032   000   000   000    Old_age   Always       -       0
199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       0
240 Unknown_SSD_Attribute   0x0000   000   000   000    Old_age   Offline      -       0

SMART Error Log not supported

SMART Self-test Log not supported

Selective Self-tests/Logging not supported

[jeanjd63]

Pas très inspirant du coup.

Sinon tu peux tester avec DriveDX (nombre d'utilisations limitée en période d'essai) qui m'avait été conseillé par Mac Arthur jap.gif et qui pour le coup est super convivial.