ReportCrash se lance en boucle

[Martin]

Je viens de constater que mon iMac sous 10.9.5 lance le processus ReportCrash en permanence ce qui prend une charge significative de mon CPU. Sur conseil du net, j'ai jeté un oeil à la console où j'ai vu que le processus fautif semble être com.apple.launchd qui plantent en permanence (voir le texte de la console plus bas). Ce serait simple si ça venait d'un programme que j'ai installé, mais ça ne semble pas le cas. D'ailleurs ReportCrash se lance aussi souvent lorsque je quitte toutes les applications ouvertes y compris Dropbox et GoogleDrive.

Est-ce que quelqu'un a une idée pour arrêter tout ça ?

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Console
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2014-10-08 15:04:20,504 ReportCrash[8455]: Saved crash report for com.apple.ShareKitHelper[8474] version 1.0 (185.2) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2014-10-08-150420_iMac-de-Martin-Richard.crash
2014-10-08 15:04:25,634 xpcproxy[8475]: assertion failed: 13F34: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
2014-10-08 15:04:25,657 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:25,704 xpcd[193]: com.apple.MailServiceAgent[8475]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.MailServiceAgent/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:25,737 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:25,790 xpcd[193]: soagent[8476]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.soagent/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:26,068 com.apple.launchd[1]: (com.apple.MailServiceAgent[8475]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:26,068 com.apple.launchd[1]: (com.apple.MailServiceAgent) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:26,113 com.apple.launchd.peruser.502[175]: (com.apple.soagent[8476]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:26,113 com.apple.launchd.peruser.502[175]: (com.apple.soagent) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:26,173 ReportCrash[8455]: Saved crash report for com.apple.MailServiceAgent[8475] version 7.3 (1878.6) to /Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_2014-10-08-150426_iMac-de-Martin-Richard.crash
2014-10-08 15:04:26,215 ReportCrash[8471]: Saved crash report for soagent[8476] version ??? to /Users/richard/Library/Logs/DiagnosticReports/soagent_2014-10-08-150426_iMac-de-Martin-Richard.crash
2014-10-08 15:04:26,230 ReportCrash[8471]: Removing excessive log: file:///Users/richard/Library/Logs/DiagnosticReports/soagent_2014-10-08-150058_iMac-de-Martin-Richard.crash
2014-10-08 15:04:29,858 com.apple.usbmuxd[26]: stopping.
2014-10-08 15:04:30,133 com.apple.usbmuxd[8477]: usbmuxd-344 on Jul 29 2014 at 13:52:57, running 64 bit
2014-10-08 15:04:30,410 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:30,472 xpcd[193]: com.apple.ShareKitHelper[8478]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.ShareKitHelper/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:30,776 com.apple.launchd[1]: (com.apple.ShareKitHelper[8478]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:30,776 com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:30,887 ReportCrash[8455]: Saved crash report for com.apple.ShareKitHelper[8478] version 1.0 (185.2) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2014-10-08-150430_iMac-de-Martin-Richard.crash
2014-10-08 15:04:36,068 xpcproxy[8479]: assertion failed: 13F34: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
2014-10-08 15:04:36,089 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:36,134 xpcd[193]: com.apple.MailServiceAgent[8479]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.MailServiceAgent/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:36,167 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:36,218 xpcd[193]: soagent[8480]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.soagent/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:36,497 com.apple.launchd[1]: (com.apple.MailServiceAgent[8479]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:36,497 com.apple.launchd[1]: (com.apple.MailServiceAgent) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:36,546 com.apple.launchd.peruser.502[175]: (com.apple.soagent[8480]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:36,546 com.apple.launchd.peruser.502[175]: (com.apple.soagent) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:36,604 ReportCrash[8455]: Saved crash report for com.apple.MailServiceAgent[8479] version 7.3 (1878.6) to /Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_2014-10-08-150436_iMac-de-Martin-Richard.crash
2014-10-08 15:04:36,639 ReportCrash[8471]: Saved crash report for soagent[8480] version ??? to /Users/richard/Library/Logs/DiagnosticReports/soagent_2014-10-08-150436_iMac-de-Martin-Richard.crash
2014-10-08 15:04:36,698 ReportCrash[8471]: Removing excessive log: file:///Users/richard/Library/Logs/DiagnosticReports/soagent_2014-10-08-150108_iMac-de-Martin-Richard.crash
2014-10-08 15:04:40,794 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:40,848 xpcd[193]: com.apple.ShareKitHelper[8481]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.ShareKitHelper/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:41,121 com.apple.launchd[1]: (com.apple.ShareKitHelper[8481]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:41,121 com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:41,227 ReportCrash[8455]: Saved crash report for com.apple.ShareKitHelper[8481] version 1.0 (185.2) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2014-10-08-150441_iMac-de-Martin-Richard.crash
2014-10-08 15:04:46,497 xpcproxy[8483]: assertion failed: 13F34: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
2014-10-08 15:04:46,518 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:46,566 xpcd[193]: com.apple.MailServiceAgent[8483]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.MailServiceAgent/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:46,593 ReportCrash[8484]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
2014-10-08 15:04:46,625 xpcd[193]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
2014-10-08 15:04:46,674 xpcd[193]: soagent[8485]: registration request failed: (0x11, 0x0) Could not obtain real path to the container root (~/Library/Containers/com.apple.soagent/Data): The operation couldn’t be completed. No such file or directory
2014-10-08 15:04:46,932 com.apple.launchd[1]: (com.apple.MailServiceAgent[8483]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:46,932 com.apple.launchd[1]: (com.apple.MailServiceAgent) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:46,977 com.apple.launchd.peruser.502[175]: (com.apple.soagent[8485]) Job appears to have crashed: Illegal instruction: 4
2014-10-08 15:04:46,977 com.apple.launchd.peruser.502[175]: (com.apple.soagent) Throttling respawn: Will start in 10 seconds
2014-10-08 15:04:47,125 ReportCrash[8471]: Saved crash report for soagent[8485] version ??? to /Users/richard/Library/Logs/DiagnosticReports/soagent_2014-10-08-150447_iMac-de-Martin-Richard.crash
2014-10-08 15:04:47,148 ReportCrash[8471]: Removing excessive log: file:///Users/richard/Library/Logs/DiagnosticReports/soagent_2014-10-08-150118_iMac-de-Martin-Richard.crash
2014-10-08 15:04:47,303 ReportCrash[8484]: Saved crash report for com.apple.MailServiceAgent[8483] version 7.3 (1878.6) to /Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_2014-10-08-150447_iMac-de-Martin-Richard.crash

[Martin]

Merci osnola pour tes suggestions.

Le redémarrage en mode sans échec ne règle malheureusement pas le problème.
Twitter et Facebook ne sont pas configurés dans les comptes Internet de MacOS X. Seul LinkedIn figurait. Je l'ai enlevé, redémarré et ça ne change rien. Je n'ai pas non plus d'extension lié à Facebook ou Twitter.

Je crois que j'ai trouvé.

Les deux processus soagent et ShareKitHelper n'arrivaient pas à démarrer. Je ne les voyais nulle part dans la liste des processus actifs.

J'ai vu dans les log des crash que ces deux processus essayaient d'écrire dans un répertoire situé dans ma bibliothèque utilisateur. Je crois qu'ils n'y arrivaient pas. J'ai déplacé sur mon bureau les répertoires :
~/Library/Containers/com.apple.soagent
~/Library/Containers/com.apple.ShareKitHelper

Ils ont été immédiatement récréés et les deux processus ont enfin pu démarrer.

Depuis je n'ai plus de ReportCrash qui se lance et les deux processus semblent bien se comporter.

Merci osnola pour m'avoir mis sur la piste.

[osnola]

Merci osnola pour tes suggestions.

Le redémarrage en mode sans échec ne règle malheureusement pas le problème.
Twitter et Facebook ne sont pas configurés dans les comptes Internet de MacOS X. Seul LinkedIn figurait. Je l'ai enlevé, redémarré et ça ne change rien. Je n'ai pas non plus d'extension lié à Facebook ou Twitter.

Comme on trouve dans le log des références à com.apple.MailServiceAgent , ceux sont peut-être alors des services lancés par mail...

Je crois que j'ai trouvé.
...
Ils ont été immédiatement récréés et les deux processus ont enfin pu démarrer.

Depuis je n'ai plus de ReportCrash qui se lance et les deux processus semblent bien se comporter.

Merci osnola pour m'avoir mis sur la piste.

Cool :-)


Ce message a été modifié par osnola - 9 Oct 2014, 14:35.