Attention : MacOS 10.6.8 et les copieurs réseau

[josselin]

J'ai constaté le problème chez plusieurs clients aujourd'hui et ai contacté le support Xerox a ce sujet.
Chez la plupart des personnes ayant installé la mise a jour MacOS 10.6.8, les drivers CUPS ne fonctionnent plus correctement et retournent une erreur lors de l'envoi de l'impression (l'ordinateur cherche à envoyer les datas, mais ne reçoit aucune réponse et donc met la file d'attente en pause ; problème constaté en Bonjour et en LPD)

J'ai passé une partie de l'après midi avec Xerox et ils n'ont aucune réponse à proposer sachant que cette partie dépend en théorie d'Apple.
La seule piste de solution reste ce post : http://electro-music.com/forum/viewtopic.php?t=48419
mais cette solution reste assez difficile a mettre en place sur des parcs importants.

Mac OS 10.6 aura été une catastrophe pour les copieurs, espérons que 10.7 changera cela !
pour rappel :
MacOS 10.6.0 : demandait une modification des autorisations des fichiers Fiery pour imprimer sur ceux ci.
MacOS 10.6.5 : empêchait tous les logiciels adobe d'imprimer en paysage à cause d'une nouvelle version de CUPS (la proposition d'adobe a ce problème : faire une rotation à 90° de la page !)
MacOS 10.6.8 : introduit une nouvelle erreur dans CUPS (proposition de Xerox attendre 10.6.9 !)

EDIT : il semble que le problème touche aussi certains copieurs Konica équipés de Fiery.

[josselin]

Reponse de EFI au sujet des Fiery

Tech Ticker Alert: Apple OS X 10.6.8 Update may cause some printers to fail
After installing the OSX 10.6.8 update, the printer shows status as paused and will not resume. Note not all Fiery printers are affected with this new Apple update. We are looking for a resolution to this from Apple.
For users who are seeing this problem in the field and can't wait for a fix from Apple, there is a workaround that can be made in the CUPS filter. This workaround deactivates some status information from the printer to the print driver but still enables printing.
If your Fiery printer has this issue follow the short term workaround solution below.
This workaround consists of adding a *cupsSNMPSupplies: False line to a ppd file in the /etc/cups/ppd folder. You’ll need administrative privileges to perform this workaround. Detailed steps are outlined below.
For this example we will use ColorPrinter as the name of the printer affected by the 10.6.8 update.
1. From the Finder menu choose Go, then Go to Folder...
2. Enter /etc/cups/ppd in the Go to Folder dialog box and choose Go.
3. Find the ppd named ColorPrinter.ppd. (This is the same name as the ColorPrinter in Print and Fax with a .ppd extension. )
4. Drag the ColorPrinter.ppd to the Desktop.
5. Open the ColorPrinter.ppd with TextEdit.
6. At the end of the PPD add the following line exactly as written: *cupsSNMPSupplies: False
7. Save the modified ColorPrinter.ppd to the Desktop.
8. From the /etc/cups/ppd folder, move the original ColorPrinter.ppd to the trash. Authenticate when prompted.
9. Drag the modified ColorPrinter.ppd from the Desktop to the /etc/cups/ppd folder. Authenticate when prompted.
10. Printing should now work as expected. (You may have to start the print queue if it was previously paused.)

[Macnibio]

[quote name='josselin' date='28 Jun 2011, 09:34' post='3458807']
Reponse de EFI au sujet des Fiery

Tech Ticker Alert: Apple OS X 10.6.8 Update may cause some printers to fail
After installing the OSX 10.6.8 update, the printer shows status as paused and will not resume. Note not all Fiery printers are affected with this new Apple update. We are looking for a resolution to this from Apple.
For users who are seeing this problem in the field and can't wait for a fix from Apple, there is a workaround that can be made in the CUPS filter. This workaround deactivates some status information from the printer to the print driver but still enables printing.
If your Fiery printer has this issue follow the short term workaround solution below.
This workaround consists of adding a *cupsSNMPSupplies: False line to a ppd file in the /etc/cups/ppd folder. You’ll need administrative privileges to perform this workaround. Detailed steps are outlined below.
For this example we will use ColorPrinter as the name of the printer affected by the 10.6.8 update.
1. From the Finder menu choose Go, then Go to Folder...


Exactement le même pb sur Toshiba e-233, résolu avec cette bidouille. Merci